8.1. Public Messages

The right side of the home page shows public messages and messages posted to your groups.

If one or more Nearby Neighborhoods are turned on, you will see messages from your neighborhood and from Nearby Neighborhoods. (For help with Nearby Neighborhoods settings, see Section 7.2.3, “Nearby Neighborhoods Settings”.) If you want to see only messages from your neighborhood's residents, click the your neighborhood's name link in the LOCAL section. To see messages from Nearby Neighborhoods, click the Nearby Neighborhoods link. To see messages from your neighborhood and Nearby Neighborhoods again, click the Home link near the top left corner of the page.

Note

You can also click the your neighborhood's name tab below the Post a message, event, or urgent alert to neighbors box to see messages only from your neighborhood. You can click the your neighborhood's name + # Nearby Neighborhoods tab to see messages from your neighborhood and Nearby Neighborhoods.

Nextdoor shows the first three or four lines of each message. If a message is longer than that, you can click the View more link at the bottom of the message to read the full message. Or, you can click the subject (description) at the top of the message to see the full message on a new page. Nextdoor shows the three newest replies to each public message. If there are more replies, you can click the View all # replies link to see all replies.

The list of messages is too long to fit on one screen. Use your mouse to scroll down to read more messages.

If you want to read messages from only a specified category, click the name of that category at the left side of the page.

The message categories are:

8.1.1. How to Thank and Reply

Caution

When you click the [THANK] or [REPLY] button below a message, neighbors who can see the initial message can see your name. If you reply to a public message, neighbors who can see the initial message can also see your message.

If residents of Nearby Neighborhoods can see the initial message, they can see your name/message. They can also see some or all of your profile information.

For more information about Nearby Neighborhoods, see Chapter 6, Nearby Neighborhoods. For help with your Nearby Neighborhood settings, see Section 7.2.3, “Nearby Neighborhoods Settings”.

If you agree with a message or think the information in the message is good, you can click the green [THANK] button below the message.

Note

If there is no [THANK] button below the message, click the word Thank at the bottom of the message.

You will see the message You thanked neighbor's name below the message. The name of the button or link will change to [THANKED].

Note

If one or more neighbors click the [THANK] button below a message, you will see a number at the right side of the button. For example, you will see [THANK|3] if three neighbors clicked the [THANK] button.

Note

If you clicked the [THANK] button or link by accident (and its name changed to [THANKED]), you can click the [THANKED] button or link again. The number on the [THANK] button will decrease by 1, and Nextdoor will remove the You thanked neighbor's name message.

If you click the [THANK] button or link, you do not need to reply to the message. But you can reply if you want to.

To reply to a public message:

  1. Click the green [REPLY] button below the message.

    Note

    If one or more neighbors reply to the message before you do, you will see a number at the right side of the [REPLY] button. For example, you will see [REPLY|2] if two neighbors replied to the message.

  2. An empty box will come into view below the message. Type your message into the empty box.

  3. Click the green [REPLY] button below the message you typed:

    Reply to a public message

8.1.2. How to Change a Message's Category

You can move messages to different categories to help neighbors find information more easily. For example, if a neighbor posts a message about a lost pet in the General category, you can move the message to the Lost & Found category.

To change a message's category:

  1. Click the down-arrow symbol below the message.

  2. On the menu that drops down, click Change category. A Choose category for this post form will come into view.

  3. Click the best category for the message:

    • Classifieds: Click this box if the message is about an item that a neighbor wants to sell or buy.

    • Crime & Safety: Click this box if the message is about a crime or safety subject.

    • Free items: Click this box if the message is about an item that a neighbor wants to give away for free.

    • General: Click this box if the message does not fit into some other category.

    • Lost & Found: Click this box if the message is about a lost or found pet or item.

    • Recommendations: Click this box if this message is about a company or service a neighbor used.

    1. If you click Recommendations, you can scroll down the list and check one or more items to give more information about the company or service.

      The primary categories for recommendations include Automotive, Classes and lessons, Family and parenting, Food and entertainment, Home and garden, Medical and dental, Other services and businesses, Personal care, Pet services, Professional services, and Wellness. Each of these categories includes many sub-categories. You can check one or more sub-categories.

      For example, on a message about a veterinarian that also does dog grooming and supplies kennel services:

      • you could scroll down to the Pet services category, then

      • you could check the Dog grooming, Kennel, and Veterinarian sub-categories.

  4. To save your changes, click the green [SAVE] button.

    Note

    To cancel your changes, click the pale green [CANCEL] button.

8.1.3. How to Flag Messages

If you see a public message that contains bad language, advertising, or other inappropriate information, you can flag the message. This tells the lead user(s) for your neighborhood that the message must be reviewed and possibly deleted.

To flag a message:

  1. Click the down-arrow symbol below the message.

  2. On the menu that drops down, click Flag .

    Note

    If there is no down-arrow symbol below the message, click the word Flag at the bottom of the message.

  3. A Flag this post for review form will come into view.

    Click a reason:

    • Inappropriate

    • Abusive

    • Commercial

    • Posted in error

  4. To flag the message, click the green [FLAG] button.

    Note

    To not flag the message, click the pale green [CANCEL] button.

If you click the down-arrow symbol below the message again, you will see that the word Flag has changed to Flagged.

8.1.4. How to Post Public Messages

To post a new public message:

  1. Click in the Post a message, event or urgent alert to neighbors box near the top of the home page. A MESSAGE form will come into view:

    New public message
  2. Use the Choose Neighbors section to tell Nextdoor who can see your message:

    • your neighborhood's name only: Click this if you want only your neighborhood's residents to see your message.

    • your neighborhood's name + # neighborhoods: Click this if you want Nearby Neighborhood residents to see your message.

      Note

      If no Nearby Neighborhoods are turned on, you will not see this.

      If you want only residents in some Nearby Neighborhoods to see your message, click the Select neighborhoods link. A list of Nearby Neighborhoods that are turned on will come into view. You will see a small box to the left of each Nearby Neighborhood's name. If you do not want residents in a specified Nearby Neighborhood to see your message, click the box to the left of that neighborhood's name. Then click the green [CONTINUE] button.

    • the names of your groups: If you are a member of one or more groups, you will see the groups' names on the list. Click a group name if you want only members of that group to see your message.

  3. Click in the Add subject box. Type a short description of your message.

  4. Click in the Write message box. Type your message.

  5. Click in the Choose category box. A list of categories will come into view: Classifieds, Crime & Safety, Free items, Lost & Found, Recommendations, and General. Click the category that best agrees with your message.

    If you click Recommendations, you will see a Please select a category for your recommendation form come into view:

    1. Click in the Select or search for a category (e.g., dry cleaner) box.

    2. Type a category name for the recommendation (such as daycare or plumber). As you type, a list of categories will drop down. (For example, if you type care, you will see categories that contain care, such as Daycare and Eldercare, on the list that drops down.)

    3. When you see the name of the appropriate category, click it.

    4. Click the green [CONTINUE] button.

  6. To add a photo to your message:

    1. Click the camera button below the Choose category box. A dialog box from your computer will come into view.

    2. Use the dialog box to find the directory or folder on your computer that contains the photo file.

    3. When you find the file, select it.

    4. The home page will come back into view.

  7. To post your message, click the green [POST] button.

    Note

    To cancel the message, click the [CLOSE] button.

  8. If one or more Nearby Neighborhoods are included, a Confirm your post to # neighbors form will come into view. The form shows the message, Your post will be seen by # neighbors in your neighborhood's name + # nearby neighborhoods. Please note these guidelines when posting to nearby neighborhoods: Content should be relevant and useful for all neighborhoods. Self-promotional messages and advertising are not permitted. Your name and photo will be visible to your nearby neighbors. If you wish to reduce the number of neighborhoods who will receive this post, please click REVISE below.

    Note

    Unless you turn this message off, you will see it each time you share a message with Nearby Neighborhoods. To turn the message off, click the Don't show this message again box before you click the [POST MESSAGE] button.

    If you want to make changes to your message, click the pale green [REVISE] button. You can then change the message, and click the [POST] button again.

    If you want to share the message with the Nearby Neighborhood(s), click the green [POST MESSAGE] button.

8.1.5. How to Post and Read Documents

You can attach files (such as photos) to all new messages that you post. But you can add files that are more important than others to the Documents category. Files in the Documents category are easy to find and refer to.

Note

Only members of your own neighborhood can see messages and files in the Documents category.

Files can be in different formats, for example:

  • Picture or photo files can have names that end with .GIF, .JPG, .JPEG, or .PNG.

  • Portable Document Format files have names that end with .PDF. You can open PDF files with software such as Adobe Reader.

  • Microsoft Word format files have names that end with .DOC or .DOCX. You can open these files with Microsoft Word.

  • Microsoft Excel format files have names that end with .XLS or .XLSX. You can open these files with Microsoft Excel.

To add a file to the Documents category:

  1. On the home page, click the Documents link in the CATEGORIES section at the left side of the page. A Documents page will come into view:

    The “Documents” page
  2. Click the green [ADD NEW] button near the top right corner of the page.

  3. Click in the Add subject box. Type a short description of the document.

  4. Click in the Describe the document you wish to share box. Type a message about the document.

  5. To attach the document to your message:

    1. Click the camera button below the Describe the document you wish to share box. A dialog box from your computer will come into view.

    2. Use the dialog box to find the directory or folder on your computer that contains the document file.

    3. When you find the file, select it.

    4. The Documents page will come back into view.

  6. To post your message and the document, click the green [POST] button.

    Note

    To cancel the message, click the [CLOSE] button.

To see a document:

  1. On the home page, click the Documents link in the CATEGORIES section at the left side of the page. A Documents page will come into view.

  2. Click the subject (description) of the document you want to see. (For example, to see the document about NERT training, click NERT Training.) A page with the message will come into view. At the bottom of the message, you will see a paperclip icon with a link to its right.

  3. Click the link to the right of the paperclip icon to open the document. If you have the necessary software installed on your computer, the document will come into view.

  4. To go back to the Nextdoor website, click the back button in your web browser.

8.1.6. How to Edit or Delete Your Public Messages

When you post a public message, you can make changes to that message for up to 30 days. You can also delete messages you posted.

To change a public message that you posted:

  1. Find the message that you want to change.

  2. Click the down-arrow symbol below the message.

  3. On the menu that drops down, click Edit.

    Note

    If there is no down-arrow symbol below the message, click the word Edit at the bottom of the message.

    Note

    If the message is more than 30 days old, Edit will not be on the menu or at the bottom of the message. You cannot change messages that are more than 30 days old.

  4. Type the changes to your message.

  5. Click the green [SAVE] button.

    Note

    To not change the message, click the pale green [CANCEL] button.

  6. The phrase Edited just now will come into view below the message to show that you changed it.

Note

Nextdoor members can select to receive public messages by email. If you change a message more than two minutes after you post it, the Nextdoor website will show your changes. But some members will possibly receive a copy of the first version of the message (without your changes) by email.

To delete a public message that you posted:

  1. Find the message that you want to delete.

  2. Click the down-arrow symbol below the message.

  3. On the menu that drops down, click Delete.

    Note

    If there is no down-arrow symbol below the message, click the word Delete at the bottom of the message.

  4. A Delete this post? (or Delete this reply?) form will come into view.

  5. To delete the message, click the green [DELETE] button.

    Note

    To not delete the message, click the pale green [CANCEL] button.

Note

If you delete a message less than two minutes after you post it, the message will not be sent to other Nextdoor members.

If you delete a message more than two minutes after you post it, it will be removed from the Nextdoor website. But some members will possibly receive a copy of the message by email.