17.1. Nextdoor for iPhone Version 1 (for iOS 6)

17.1.1. How to Install Nextdoor for iPhone

You can use one of two different procedures to install Nextdoor for iPhone directly from your device:

  • With a web browser:

    1. Start the web browser (such as Safari) on your iPhone.

    2. Go to http://nextdoor.com/mobile. A Get Nextdoor Mobile page will come into view. You will see the green and white Nextdoor icon at the top of the page, and [VIEW] at the top right corner of the page:

      Nextdoor Mobile page on iPhone
    3. Tap [VIEW]. The App Store page for the Nextdoor for iPhone will come into view.

    4. Tap [FREE]. The button's name will change to [INSTALL APP].

    5. Tap [INSTALL APP] to download and install Nextdoor for iPhone.

      Note

      If an Apple ID Password form comes into view, use the onscreen keyboard to type your Apple password. Then tap [OK].

  • With the App Store app:

    1. Tap the App Store icon on your iPhone.

    2. Tap [Search] near the bottom left corner of the screen.

    3. Look to the right of at the top left corner of the screen.

      • If you see the word Search to the right of , tap Search.

      • If you see something other than the word Search, tap (X) at the top right corner of the screen.

    4. Use the onscreen keyboard to type nextdoor. A list of apps will come into view:

      Search the App Store
    5. Tap nextdoor for iphone. The App Store page for Nextdoor for iPhone will come into view:

      Search the App Store
    6. Tap [FREE]. The button's name will change to [INSTALL APP].

    7. Tap [INSTALL APP] to download and install Nextdoor for iPhone.

      Note

      If an Apple ID Password form comes into view, use the onscreen keyboard to type your Apple password. Then tap [OK].

    Note

    You can also use the iTunes software for Windows or Mac to download Nextdoor for iPhone and install it on your device. For help with iTunes, see the Help menu in iTunes or the user guide for your device.

17.1.2. How to Start Nextdoor for iPhone and Sign In

Tap the Nextdoor icon to start Nextdoor. The first time you use Nextdoor for iPhone, you must sign in to your Nextdoor account.

To sign in to your Nextdoor account:

  1. Tap [SIGN IN] at the bottom left corner of the screen:

    Nextdoor for iPhone

    A SIGN IN screen will come into view:

    Sign in to Nextdoor for iPhone
    • If you used Facebook to make your Nextdoor account:

      1. Tap [SIGN IN WITH FACEBOOK]. A Facebook screen will come into view:

        Sign in to Nextdoor for iPhone with Facebook
      2. Tap Email or Phone. Use the onscreen keyboard to type the email address or phone number for your Facebook account.

      3. Tap Password. Use the onscreen keyboard to type your Facebook password.

      4. Tap [Log In].

    • If you did not use Facebook to make your Nextdoor account:

      1. Tap Email address. Use the onscreen keyboard to type your email address.

      2. Tap Password. Use the onscreen keyboard to type your Nextdoor password.

      3. Tap [SIGN IN].

  2. The home screen for Nextdoor for iPhone will come into view:

    Note

    For the safety and privacy of Lewiston Gardens residents, this manual does not show the Nextdoor Lewiston Gardens website. Pictures in this manual are from the Nextdoor Alta Hill website. Nextdoor Alta Hill is an example website that Nextdoor made to use for tests and demonstrations. The information on Nextdoor Alta Hill is not real.

Most people stay signed in to Nextdoor for iPhone. It is usually not necessary to sign out of Nextdoor for iPhone. But if you want to sign out, you can do that from the Settings screen. For help with this, see Section 17.1.11, “How to Change Your Settings with Nextdoor for iPhone”.

17.1.3. The Home Screen on Nextdoor for iPhone

After you sign in to Nextdoor for iPhone, the home screen will come into view:

The Home screen on Nextdoor for iPhone

From the home screen, you can:

To refresh the information on the home screen (to see new messages), drag down with your finger from the top of the screen.

17.1.4. Notifications on Nextdoor for iPhone

Notifications are short messages about the newest information posted on Nextdoor Lewiston Gardens, or about private messages that neighbors sent to you.

To see a list of notifications:

  1. Tap at the bottom right corner of the home screen:

    Notifications

    Note

    If you see a number to the right of , it shows how many notifications you have not read.

    If is red, it shows that there is an urgent alert.

  2. A list of message descriptions will come into view at the bottom of the screen:

    Notifications list
  3. Tap on a message description to see the full message, or tap again to close the notifications list.

You can also see notifications from Nextdoor for iPhone in the iPhone Notification Center. To see the Notification Center, swipe down from the top of the screen. You can use your finger to drag up or down to scroll through the list of notifications.

Note

If you do not see notifications from Nextdoor for iPhone in the Notification Center:

  1. Tap Settings, Notifications. A list of apps will come into view.

  2. Scroll through the list of apps until you see Nextdoor.

  3. Tap Nextdoor. The notification settings for Nextdoor will come into view.

  4. Make sure that Notification Center is set to ON.

    You can also set:

    • how many notifications to show for Nextdoor for iPhone.

    • the Alert Style.

    • if the Badge App Icon is ON or OFF. If it is is ON, the number of notifications will show on the Nextdoor icon.

    • if Sounds are ON or OFF.

    • if View in Lock Screen is ON or OFF. If it is ON, Nextdoor for iPhone notifications will show when the iPhone is locked.

17.1.5. How to Read Messages with Nextdoor for iPhone

The home screen shows public messages and messages posted to your groups. Nextdoor for iPhone shows the first three lines of each message. If a message is longer than that, you can tap the subject (description) at the top of the message to see the full message:

Full message view

If there are one or more replies to the message, you will see those when you see the full message. To go back to the home screen after you read the message, tap < at the top left corner of the screen.

The list of messages is too long to fit on one screen. But you can use your finger to drag up or down to scroll.

To read only messages in a specified category, tap at the top left corner of the screen then tap the category:

  • Home: Tap Home to see the home screen.

  • Inbox: Tap Inbox to see private messages that you sent to other neighbors, or that other neighbors sent to you. For help with private messages, see Section 17.1.7, “How to Send and Read Private Messages with Nextdoor for iPhone”.

  • Neighbors: Tap Neighbors to see a list of Nextdoor members in Lewiston Gardens. For help with the neighbors list, see Section 17.1.9, “How to Find a Neighbor with Nextdoor for iPhone”.

  • Invite Neighbors: Tap Invite Neighbors to invite people to join Nextdoor Lewiston Gardens. For help with invitations, see Section 17.1.10, “How to Invite Your Neighbors to Join with Nextdoor for iPhone”.

  • Settings: Tap Settings to change your Nextdoor settings. For help with your Nextdoor settings, see Section 17.1.11, “How to Change Your Settings with Nextdoor for iPhone”.

  • A LOCAL section that includes:

  • A CATEGORIES section that includes:

    • Classifieds: Tap Classifieds to see messages about items that neighbors want to sell or buy.

    • Crime & Safety: Tap Crime & Safety to see messages about crime and safety.

    • Documents: Tap Documents to see a list of files that neighbors share with other neighbors, for example, the Welcome to Nextdoor Lewiston Gardens! document.

      Files can be in different formats, for example:

      • Picture or photo files can have names that end with .GIF, .JPG, .JPEG, or .PNG.

      • Portable Document Format files have names that end with .PDF. You can open PDF files with software such as Adobe Reader.

      • Microsoft Word format files have names that end with .DOC or .DOCX. You can open these files with Microsoft Word.

      • Microsoft Excel format files have names that end with .XLS or .XLSX. You can open these files with Microsoft Excel.

      Nextdoor for iPhone can open files in the above formats. If a neighbor shares a file in a different format, Nextdoor for iPhone possibly will not open the file.

    • Free items: Tap Free items to see messages about items that neighbors want to give away for free.

    • General: Tap General to see messages that do not fit into some other category.

    • Lost & Found: Tap Lost & Found to see messages about lost or found pets or items.

    • Recommendations: Tap Recommendations to see messages about companies or services neighbors used, and if the neighbors recommend those companies or services.

  • A GROUPS section that shows a list of the public and private groups of which you are a member. For help with groups, see Section 17.1.8, “How to Use Groups on Nextdoor for iPhone”.

17.1.5.1. How to Thank and Reply

Caution

When you tap [THANK] or [REPLY], neighbors who can see the initial message can see your name. If you reply to a public message, neighbors who can see the initial message can also see your message.

If residents of Nearby Neighborhoods can see the initial message, they can see your name/message. They can also see some or all of your profile information.

For more information about Nearby Neighborhoods, see Chapter 6, Nearby Neighborhoods. For help with your Nearby Neighborhood settings in Nextdoor for iPhone, see Section 17.1.11, “How to Change Your Settings with Nextdoor for iPhone”.

If you agree with a message or think the information in the message is good, you can tap [THANK]. [THANK] will change to [THANKED], and the message Thanked by you will come into view below the message.

Note

If one or more neighbors tap [THANK], you will see a number at the right side of [THANK]. For example, you will see [THANK|3] if three neighbors tapped [THANK].

Note

If you tapped [THANK] by accident (and [THANK] changed to [THANKED]), you can tap [THANKED]. The number at the right side of [THANK] will decrease by 1, and Nextdoor will remove your name from the Thanked by... message.

If you tap [THANK], you do not need to reply to the message. (But you can reply if you want to.)

To reply to a public message:

  1. Tap [REPLY].

    Note

    If one or more neighbors reply to the message before you do, you will see a number at the right side of [REPLY] button. For example, you will see [REPLY|2] if two neighbors replied to the message.

  2. An Add a reply box will come into view. Use the onscreen keyboard to type your message.

  3. Tap [SEND] at the top right corner of the screen to send your reply.

    Note

    To not send a reply, tap [CANCEL] at the top left corner of the screen.

17.1.5.2. How to Flag Messages

If you see a public message that contains bad language, advertising, or other inappropriate information, you can flag the message. This tells the lead user(s) for Nextdoor Lewiston Gardens that the message must be reviewed and possibly deleted.

To flag a message:

  1. Tap the subject (description) at the top of the message to see the full message.

  2. Tap [...] below the message.

  3. Tap [Flag Post].

  4. A Please select a reason form will come into view.

    Tap a reason:

    • [Inappropriate]

    • [Abusive]

    • [Commercial]

    • [Posted in error]

    Note

    To not flag the message, tap [CANCEL].

If you tap [...] again, you will see the message Post flagged.

17.1.6. How to Post Public Messages with Nextdoor for iPhone

To post a new public message:

  1. Tap + at the top right corner of the screen. + will change to X.

    Note

    To not post a new message, tap X.

    • To post a new public message:

      1. Tap [POST]. A CHOOSE NEIGHBORS screen will come into view.

      2. Select who can see your message:

        • Lewiston Gardens only: Tap this if you want only Lewiston Gardens residents to see your message.

        • Lewiston Gardens + Nearby: Click this if you want Nearby Neighborhood residents to see your message.

          Note

          If no Nearby Neighborhoods are turned on, you will not see this.

          After you tap Lewiston Gardens + Nearby, a list of your Nearby Neighborhoods will come into view. To not send the message to one or more Nearby Neighborhoods, tap to the right of that neighborhood's name.

        • the names of your groups: If you are a member of one or more groups, you will see the groups' names on the list. Click a group name if you want only members of that group to see your message.

      3. Tap [NEXT] at the top right corner of the screen.

      4. Use the onscreen keyboard to type a subject (description) of the message.

      5. Tap in the Write a message box. Use the onscreen keyboard to type your message.

      6. To add a photo to your message:

        1. Tap at the bottom right corner of the Write a message box.

        2. To take a new photo, tap . To select a photo from your iPhone, tap .

          Note

          To not add a photo to your message, tap X at the top left corner of the screen.

          The photo you take or select will come into view.

        3. To use this photo, tap [USE THIS PHOTO]. To take or select a new photo, tap at the top left corner of the screen to go back one screen.

      7. Tap [NEXT] at the top right corner of the screen. A CHOOSE A CATEGORY screen will come into view.

      8. Tap ○ to the right of the best category for your message (Classifieds, Crime & Safety, Free Items, General, Lost & Found, or Recommendations).

      9. To post the message, tap [POST] at the top right corner of the screen.

        Note

        To cancel the message, tap [BACK] two times, then [CANCEL], then [DISCARD].

    • To post a photo:

      1. Tap [PHOTO].

      2. To take a new photo, tap . To select a photo from your iPhone, tap .

        Note

        To not add a photo to your message, tap X at the top left corner of the screen.

        The photo you take or select will come into view.

      3. To use this photo, tap [USE THIS PHOTO]. To take or select a new photo, tap at the top left corner of the screen to go back one screen.

      4. A WRITE A MESSAGE screen will come into view.

      5. Tap in the Add a subject box. Use the onscreen keyboard to type a subject (description) of the photo.

      6. Tap in the Write a message box. Use the onscreen keyboard to type a message about the photo.

      7. Tap [NEXT] at the top right corner of the screen. A CHOOSE NEIGHBORS screen will come into view.

      8. Select who can see your photo:

        • Lewiston Gardens only: Tap this if you want only Lewiston Gardens residents to see your photo.

        • Lewiston Gardens + Nearby: Click this if you want Nearby Neighborhood residents to see your photo.

          Note

          If no Nearby Neighborhoods are turned on, you will not see this.

          After you tap Lewiston Gardens + Nearby, a list of your Nearby Neighborhoods will come into view. To not send the photo to one or more Nearby Neighborhoods, tap to the right of that neighborhood's name.

        • the names of your groups: If you are a member of one or more groups, you will see the groups' names on the list. Click a group name if you want only members of that group to see your photo.

      9. Tap [NEXT] at the top right corner of the screen. A CHOOSE A CATEGORY screen will come into view.

      10. Tap ○ to the right of the best category for your photo (Classifieds, Crime & Safety, Free Items, General, Lost & Found, or Recommendations).

      11. To post the photo, tap [POST] at the top right corner of the screen.

        Note

        To cancel the message, tap [BACK] two times, then [CANCEL], then [DISCARD].

    • To send an urgent alert:

      Caution

      Only send urgent alerts for crime or safety issues that your neighbors must know about immediately. If applicable, call 911 before you send an urgent alert.

      1. Tap [ALERT].

      2. Use the onscreen keyboard to type your message.

        Note

        The message can be no more than 110 characters long. Nextdoor for iPhone shows the number of available characters at the bottom right corner of the Write a message box. If you type more than 110 characters, the number will be red.

      3. To post the message, tap [POST] at the top right corner of the screen.

        Note

        To cancel the message, tap [CANCEL].

    • To send an invitation to join Nextdoor, tap [INVITATION]. For help with invitations, see Section 17.1.10, “How to Invite Your Neighbors to Join with Nextdoor for iPhone”.

17.1.6.1. How to Delete Your Public Messages

When you post a public message, you cannot make changes to that message. But you can delete the message.

To delete a public message that you posted:

  1. Find the message that you want to delete.

  2. Tap the subject (description) of the message to see the full message.

  3. Tap [...] below the message.

  4. Tap Delete Post.

  5. Tap [Yes, Delete] button.

    Note

    To not delete the message, tap [CANCEL].

17.1.7. How to Send and Read Private Messages with Nextdoor for iPhone

When you tap [REPLY] on a message posted by a neighbor, neighbors who can see the initial message can see your name and message. If you do not want other neighbors to see your information, you can send a private reply.

To send a private reply to a public message:

  1. Tap the subject (description) of the message to see the full message.

  2. Tap [...] below the message.

  3. Tap [Send Private Message].

  4. Use the onscreen keyboard to type your message.

  5. To send your message, tap [SEND] at the top right corner of the screen.

    Note

    To not send the message, tap [CANCEL] at the top left corner of the screen.

You can also send a private message that is not a reply to a public message. For help with this, see Section 17.1.9, “How to Find a Neighbor with Nextdoor for iPhone”.

Nextdoor keeps copies of your private messages in your Inbox.

To read messages in your Inbox:

  1. Tap at the top left corner of the screen.

  2. Tap Inbox. A list of messages in your Inbox will come into view. You can use your finger to drag up or down to scroll through the list.

  3. To see a full message, tap the subject (description) of the message.

To send a private reply to a message in your Inbox:

  1. While you can see the full message, tap in the Add a reply... box at the bottom of the message.

  2. Use the onscreen keyboard to type your reply.

  3. To send your reply, tap [SEND] at the top right corner of the screen.

    Note

    To not send the reply, tap [CANCEL] at the top left corner of the screen. Tap < at the top left corner of the screen to go back to your Inbox.

17.1.8. How to Use Groups on Nextdoor for iPhone

You can use Nextdoor for iPhone to read and post messages in groups of which you are a member.

Note

To see a list of all public groups, to join a group, or to make a new group, use the Nextdoor Lewiston Gardens website. For help with groups on the website, see Chapter 9, Groups.

To read messages in a specified group:

  1. Tap at the top left corner of the screen.

  2. Tap the group's name in the GROUPS section. A list of messages in that group will come into view.

To post a message in a group:

  1. Tap + at the top right corner of the screen to start a new message.

  2. Tap [POST]. A CHOOSE NEIGHBORS screen will come into view.

  3. Tap ○ to the right of the group's name.

  4. Finish and send the message as usual.

17.1.9. How to Find a Neighbor with Nextdoor for iPhone

  1. Tap at the top left corner of the screen.

  2. Tap Neighbors. A list of Lewiston Gardens residents will come into view:

    Neighbors list
  3. You can use your finger to drag up or down to scroll through the list. Or you can search for a neighbor by their name or street name:

    1. Tap Search by name or street at the top of the screen.

    2. Type part or all of the neighbor's first or last name, or street name. Results will come into view as you type.

  4. When you see the neighbor's name, tap the name. The neighbor's profile screen will come into view:

    A neighbor's profile

You can send a neighbor a private message from their profile page.

To send a neighbor a private message:

  1. Tap [MESSAGE] at the top right corner of their profile page. A new screen will come into view:

    Private message
  2. Tap in the Add a subject box. Type a subject (description) for the message.

  3. Tap in the Write a message box. Type your message.

  4. To send your message, Tap [SEND] at the top right corner of the screen.

    Note

    To not send the message, tap [CANCEL] at the top left corner of the screen.

17.1.10. How to Invite Your Neighbors to Join with Nextdoor for iPhone

Nextdoor Lewiston Gardens works best when all your neighbors are members! As a member, you can invite other Lewiston Gardens residents to join.

Note

You can also invite people who do not live in Lewiston Gardens to join Nextdoor. When they make their Nextdoor account, they will give Nextdoor their street address. Their account will be automatically added to their neighborhood's Nextdoor site, if it has one. If their neighborhood does not have a Nextdoor site, Nextdoor will invite them to start a site for their neighborhood.

If you know a neighbor's email address, you can use it to invite them to join Nextdoor Lewiston Gardens. This is the fastest procedure to let your neighbor join Nextdoor Lewiston Gardens.

To send an invitation by email:

  1. Tap at the top left corner of the screen, then tap Invite Neighbors.

    Note

    Or tap + at the top right corner of the home screen, then tap [INVITATION].

  2. The ALL CONTACTS list, which shows information from your iPhone's Contacts list, will come into view. You can use your finger to drag up or down to scroll through the list. Or you can search for a neighbor by their name or email address:

    1. Tap in the Add an email or search by name box near the top of the screen.

    2. Use the onscreen keyboard to type part or all of the neighbor's name. Results will come into view as you type.

    3. Tap ○ to the left of the names of the persons you want to send invitations to.

    To send an invitation to an email address that is not on the ALL CONTACTS list:

    1. Tap in the Add an email or search by name box near the top of the screen.

    2. Use the onscreen keyboard to type the email address.

    3. Tap [ADD email address].

    Note

    If you want to send an invitation to all the people on your Contacts list, tap [SELECT ALL] at the bottom left corner of the screen.

    To change all the email addresses you have selected to not selected, tap [SELECT NONE] at the bottom right corner of the screen.

  3. If you want, repeat the step above to select more email addresses.

  4. Tap [NEXT] at the top right corner of the screen. An Invitation screen will come into view. The Inviting # person/people message near the top of the screen shows how many email addresses you selected.

  5. You will see this message:

    My neighborhood is using a private online network called Nextdoor Lewiston Gardens. On our Nextdoor site, neighbors share community events, recommendations, items for sale, crime reports, ideas about how to improve our neighborhood and more. I think you and your neighborhood could benefit too.

    If you want, use the onscreen keyboard to change the message.

  6. When the message is satisfactory, tap [SEND] at the top right corner of the screen to send the invitation.

    Note

    To not send the invitation, tap < at the top left corner of the screen, then tap [CANCEL].

You can also use Share This App to send a person an email about Nextdoor. The email includes a link to download Nextdoor for iPhone.

To use Share This App:

  1. Tap at the top left corner of the screen.

  2. Tap Share This App.

  3. Tap the Mail icon. A New Message screen will come into view.

  4. Tap in the To box. Use the onscreen keyboard to type an email address.

    Note

    Or, to select an email address from your iPhone Contact list, tap ⊕ at the right side of the To box.

  5. Tap in the Subject box. Use the onscreen keyboard to type a subject (description) of the message.

  6. You will see the message:

    Join @Nextdoor, the private social network for neighborhoods, and start connecting with your neighbors.

    The message includes a link to download Nextdoor for iPhone. If you want, use the onscreen keyboard to change the message. But if you want to include the link to download Nextdoor for iPhone, make sure not to delete or change the link.

  7. When the message is satisfactory, tap [Send] at the top right corner of the screen to send the message.

    Note

    To not send the message, tap [Cancel] at the top left corner of the screen. Then tap [Delete Draft] to discard the message.

17.1.10.1. How to Welcome New Members

When a neighbor joins Nextdoor Lewiston Gardens, you will see the message neighbor's name joined on the home screen. If you want to, you can welcome the new neighbor to Nextdoor, and/or add a public message.

Caution

When you tap [WELCOME] below a message about a new neighbor, Nextdoor Lewiston Gardens members can see your name. If you tap [REPLY], Nextdoor Lewiston Gardens members can see your message.

To welcome a new neighbor, tap [WELCOME] below the message about the new neighbor.

Note

If one or more neighbors welcome the new neighbor before you do, you will see a number at the right side of [WELCOME]. For example, you will see [WELCOME|2] if two neighbors welcomed the new neighbor.

To send a public message to the neighbor:

  1. Tap [REPLY] below the message about the new neighbor.

    Note

    If one or more neighbors reply to the message before you do, you will see a number at the right side of [REPLY]. For example, you will see [REPLY|2] if two neighbors replied to the message.

  2. An Add a reply box will come into view. Use the onscreen keyboard to type your message.

  3. To send your reply, tap [SEND] at the top right corner of the screen.

    Note

    To not send a reply, tap [CANCEL] at the top left corner of the screen.

17.1.11. How to Change Your Settings with Nextdoor for iPhone

To change your Nextdoor settings with Nextdoor for iPhone:

  1. Tap at the top left corner of the screen.

  2. Tap Settings. A Settings screen will come into view:

    Settings screen
  3. You can use the Settings screen to:

    • sign out of Nextdoor. To sign out, tap [SIGN OUT]. The message Are you sure you want to sign out of the app? will come into view. If you want to sign out, tap [Sign Out].

      Note

      If you do not want to sign out, tap [Cancel].

    • tell Nextdoor to show your full address or only your street name to your neighbors. To show your full address, make sure Show my full address is set to ON. To show only your street name, make sure Show my full address is set to OFF.

    • change your profile photo.

      To change your profile photo:

      1. Tap CHANGE PROFILE PHOTO.

        • To take a new photo with your iPhone, or to select a photo from your iPhone:

          1. Tap [Take or Choose Photo].

          2. To take a new photo, tap . To select a photo from your iPhone, tap .

            Note

            To not change your profile photo, tap X at the top left corner of the screen.

            The photo you take or select will come into view.

        • To use your Facebook profile photo as your Nextdoor profile photo

          1. Tap [Use Facebook Photo].

          2. If you are not signed in to your Facebook account, use the onscreen keyboard to type your email address or phone number and password. Tap [Log In].

    • change your Nearby Neighborhood settings:

      • If you want to see messages from Nearby Neighborhoods, make sure Show posts from nearby neighborhoods is set to ON. If you do not want to see messages from Nearby Neighborhoods, make sure Show posts from nearby neighborhoods is set to OFF.

      • To change which Nearby Neighborhoods are turned on:

        1. Tap Customize nearby neighborhoods. A map of Lewiston Gardens and its Nearby Neighborhoods will come into view. You will see a list of Nearby Neighborhoods at the right side of the map.

        2. To see messages from a specified neighborhood, make sure the ON/OFF button to the right of its name is set to ON. If you do not want to see messages from a specified neighborhood, make sure the ON/OFF button to the right of its name is set to OFF.

        3. When your Nearby Neighborhoods settings are correct, tap < at the top left corner of the screen.

      • To see more information about Nearby Neighborhoods, tap LEARN MORE.

    • tell Nextdoor if you want to receive mobile notifications (with Nextdoor for iPhone) or email notifications for different message categories.

      You can receive notifications with Nextdoor for iPhone, email, or both, for these categories:

      • Replies to my posts

      • Thanks to my posts

      • Neighbors welcoming me

      • Urgent post alerts

      • New neighbors joining

      • Crime & Safety posts

      • Classifieds posts

      • Free items posts

      • Lost & Found posts

      • Recommendations posts

      • Neighbor posts

      • Nearby neighbor posts

      • Neighbor replies

      • Nearby neighbor replies

      You can receive notifications with Nextdoor for iPhone for these categories:

      • Private messages

      • Daily activity summary

      If the mobile () or email () icon to the right of a category is green, notifications are on for that mode and category. If the icon is gray, notifications are off for that mode and category. To change the notification setting for a category, tap or .

17.1.12. How to Get Help for Nextdoor for iPhone

If you have a question or problem related to Nextdoor:

  1. Tap at the top left corner of the screen.

  2. Tap Help. A Nextdoor | FAQ (Frequently Asked Questions) screen will come into view:

    Help screen

    The Nextdoor | FAQ screen has a list of categories, such as The Basics, Account and Settings, and Nextdoor for iPhone.

  3. You can use your finger to drag up or down to scroll through the list of categories on the Nextdoor | FAQ screen. To see more information about a category, tap the category's name. A list of articles in that category will come into view. Tap an article's name to see the full article.

  4. If you do not see an article with the information you want, tap in the Search box at the top of the screen. Use the onscreen keyboard to type a word or phrase (such as password). Then tap [Go] at the bottom right corner of the screen. A list of articles that contain your word or phrase will come into view.

  5. To close the Nextdoor | FAQ screen, tap [CLOSE] at the top left corner of the screen.

You can send a message to Nextdoor's technical support department:

  • if you cannot find the information you want on the Nextdoor | FAQ screen.

  • if you have a problem or see an error message more than one time in Nextdoor for iPhone.

    Note

    Before you send a message about a problem or error message, sign out of Nextdoor for iPhone, then sign back in. This will possibly repair the problem.

  • to tell Nextdoor about a change that you want in Nextdoor for iPhone.

To send a message to Nextdoor's technical support department:

  1. Tap at the top left corner of the screen.

  2. Tap Contact Us.

    • To tell Nextdoor about a problem or error message, tap [Report a Problem].

    • To tell Nextdoor about a change that you want in Nextdoor for iPhone, tap [Submit Feedback].

  3. Nextdoor for iPhone will start a new email message. The To, From, and Subject boxes will be completed for you. The body of the message will contain I found this issue: or I have this feedback:.

  4. Tap in the body of the message, below I found this issue: or I have this feedback:. Use the onscreen keyboard to type a message about the problem or the change that you want.

  5. To send your message, tap [Send] at the top right corner of the screen.

    Note

    To not send the message, tap [Cancel] at the top left corner of the screen. Then tap [Delete Draft] to discard the message.