The Unofficial Reference Guide to Nextdoor

To change your profile:

1. Click your name near the top right corner of the home page.

2. On the menu that drops down, click Your profile. Your profile page will come into view.

   

3. Click the pale green [EDIT PROFILE] button below your name. An “Edit profile” page will come into view:

   

4. Complete the boxes on the page:

   Note

   You must use your real first and last name. The name of your street will be shown on your profile. All other information is optional.

   • BASIC INFORMATION:

     • NAME: If your name is not correct, click in the first box and type your name. Click in the second box and type your last name.

     • PROFILE PHOTO: If you have a file that contains your photo on your computer, you can add the photo to your profile.

       To add your photo:

       1. Click the [Browse...] button. A dialog box from your computer will come into view:

          

       2. Use the dialog box to find the directory or folder on your computer that contains the photo file.

       3. When you find the file, select it.

       4. Your profile page will come back into view. You will see your photo on your profile after you save your changes.

   • CONTACT INFORMATION:

     • PUBLIC EMAIL: It is not necessary for your neighbors to know your email address to send you private messages through Nextdoor. But if you want them to know your email address, click in the PUBLIC EMAIL box. Then type your email address.

     • HOME PHONE: If you want your neighbors to know your home phone number, click in the HOME PHONE box. Then type your home phone number.

     • MOBILE PHONE: If you want your neighbors to know your mobile (cell phone) number, click in the MOBILE PHONE box. Then type your cell phone number.

     • MOBILE APPS: If you use the Nextdoor for Android or Nextdoor for iPhone app, Nextdoor will show a message about that. For help with the Nextdoor for Android app, see Chapter 17, Nextdoor for Android. For help with the Nextdoor for iPhone app, see Chapter 16, Nextdoor for iPhone.

   • NEARBY NEIGHBORHOODS: Nearby Neighborhoods are neighborhoods near your neighborhood that also use Nextdoor. When you post a public message on Nextdoor, you can post the message to your neighborhood only, or to your neighborhood and Nearby Neighborhoods. After you post a message to Nearby Neighborhoods, residents in those neighborhoods can see some information on your profile. But you control how much information they can see.

     Note

     If you do not post public messages to Nearby Neighborhoods, residents in those neighborhoods will not see your information at all.

     • PROFILE SHARING: If PROFILE SHARING is set to OFF, residents in Nearby Neighborhoods will see only your name, your profile photo (if you have one), and your neighborhood's name. If PROFILE SHARING is set to ON, residents in Nearby Neighborhoods will see your full profile.

       To see how your profile looks to residents in Nearby Neighborhoods, click the View my profile as a nearby neighbor link. A new window will open in your web browser to show your profile.

       To change how your profile looks to residents in Nearby Neighborhoods, click and drag the PROFILE SHARING button. For example, if PROFILE SHARING is set to ON, Nearby Neighborhoods will see your full profile. But if you want Nearby Neighborhoods to see only your name, photo, and neighborhood name, click and drag the button to the OFF position.

   • ABOUT: All the information in this section is optional. If you want your neighbors to know more about you, you can type information in the RESIDENT SINCE, HOMETOWN, OCCUPATION, BIOGRAPHY, INTERESTS, and/or FUN FACTS boxes.

   • FAMILY: All the information in this section is optional.

     • SPOUSE/PARTNER: If you want your neighbors to know the name of your spouse or partner, click in the SPOUSE/PARTNER box. Then type the name of your spouse or partner.

       If your spouse/partner is not a member of Nextdoor, you can click in the Email address box. Then type their email address to invite them to join Nextdoor.

       Note

       Nextdoor recommends that each person in a home has a Nextdoor account. This helps neighbors send messages to the person they want to speak to.

     • CHILDREN: If you want your neighbors to know the name of your child(ren), click in one of the Name boxes. Then type the name of your child.

       If you want your neighbors to know your child's age:

       1. Click the down-button symbol at the right side of the Month box to the right of the child's name.

       2. On the list that drops down, click the month in which the child was born.

       3. Click in the YYYY box. Type the year the child was born (for example, 1996).

       Do this step again for each of your children.

     • PETS: If you want your neighbors to know about your pet(s):

       1. Click in one of the Name boxes. Type the name of your pet.

       2. Click the down-button symbol at the right side of the Select a type box to the right of the pet's name.

       3. On the list that drops down, click Dog, Cat, Bird, Fish, or Other.

       4. Click in the Breed box. Type your pet's breed.

   • HOME: You can tell Nextdoor to show your neighbors your full address, or only the name of your street.

     • SHOW MY ADDRESS AS: Click your full address or the name of your street.

5. After you complete the changes, click the [SAVE CHANGES] button.

   Note

   There are two [SAVE CHANGES] buttons: one near the top right corner of the page, and one at the bottom left corner of the page.

To change your Nextdoor settings:

1. Click your name near the top right corner of the home page.

2. On the menu that drops down, click Settings. The “Settings” page will come into view:

   

3. The EMAIL settings page is selected automatically. (This page shows the email address that Nextdoor uses to send you messages, and lets you control when you want Nextdoor to send you emails. For help with email settings, see Section 7.2.1, “Email Settings”.)

   If you want to change other settings, click:

   • MOBILE ALERTS to tell Nextdoor if you want to receive urgent messages on your mobile (cell) phone. If you do want to receive urgent messages, you use the Mobile Alerts page to tell Nextdoor your cell phone number. For help with Mobile Alerts settings, see Section 7.2.2, “Mobile Alerts Settings”.

   • NEARBY NEIGBHORHOODS to control:

     • the Nearby Neighborhoods from which you see messages

     • when you get email from Nearby Neighborhoods

     • how much of your profile information residents in Nearby Neighbhoods can see

     For help with Nearby Neighborhoods settings, see Section 7.2.3, “Nearby Neighborhoods Settings”.

   • ACCOUNT to change your email address, Nextdoor password, or street address. The page also includes a link to deactivate your Nextdoor account.

To send an urgent alert:

1. Click in the Post a message, event or urgent alert to neighbors box near the top of the home page. A MESSAGE field will come into view:

   

2. Click URGENT ALERT at the top of the MESSAGE field. A “Send an urgent alert” form will come into view:

   

3. Type a short message in the Write an urgent message to your neighbors box. The message can be no more than 110 characters long. (Nextdoor will not let you send the message if it is more than 110 characters long.)

4. Click the green [REVIEW MESSAGE] button. A new form that shows your message will come into view.

5. If you want to send the urgent alert, click the green [SEND] button.

   Note

   To cancel the message, click the [CANCEL] button. The “Send an urgent alert” form will come back into view. Click the X at the top right corner of this form to cancel the message.

6. To add more information, you can reply to an urgent alert.

   Note

   If you reply to an urgent alert, Nextdoor will not send the information you add as an urgent alert.

To send a private message:

1. • If the neighbor posted a public message, you can click the neighbor's name or photo on that public message.

     Note

     You will see the neighbor's name below the subject of the message. If the neighbor has a profile photo, you will see their photo to the left of the message's subject. If the neighbor does not have a profile photo, you will see a standard picture of a “female” or “male” head.

     The neighbor's profile page will come into view. Click the pale green [SEND MESSAGE] button near the top of the profile page.

   • You can use the “Neighbors” page to find a neighbor in your neighborhood.

     1. To see the “Neighbors” page, click the Neighbors link at the left side of the home page.

     2. Scroll down the page until you see the neighbor you want to send a message to.

     3. Click the pale green [MESSAGE] button to the right of the neighbor's name.

     Note

     For more help with the “Neighbors” page, see Chapter 10, How to Find a Neighbor on Nextdoor.

2. A “Send a message to neighbor's name” form will come into view:

   

3. Click in the Enter a subject box. Type a short description for your message.

4. Click in the Enter a message box. Type your message.

5. If you want Nextdoor to send you a copy of this message by email, click the Email me a copy of this message box.

6. To send the message, click the green [SUBMIT] button.

   Note

   To cancel the message, click the pale green [CANCEL] button.

To read private messages:

1. Click the Inbox link at the left side of the home page.

   Note

   If your Inbox contains messages you have not read, you will see a number to the right of Inbox. For example, if you see the number 2 to the right of Inbox, you have two new messages.

   An “Inbox” page will come into view. Messages that you have read will have a gray background. New messages will have a white background.

   Note

   Your Inbox shows only the 100 newest messages.

2. To see a full message, click the subject (description) of the message.

To move a message from your Inbox to the Archive:

1. Click the Inbox link at the left side of the home page to view a list of messages in your Inbox.

2. Click the Archive link at the right side of the message that you want to move. The message will be immediately moved.

To view archived messages:

1. Click the Inbox link at the left side of the home page to view a list of messages in your Inbox.

2. Click the View Archive link near the top right corner of the page. An “Archive” page will come into view.

3. To move an archived message back to the Inbox, click the Move to Inbox link at the right side of the message.

To search for messages that contain one or more specified words:

1. Click in the Search box near the top left corner of the page:

   

2. Type one or more words:

   • If you type one word, Nextdoor will find messages that contain that word.

   • If you type more than one word, Nextdoor will find messages that contain all the words you typed. For example, if you type dog cat, Nextdoor will find messages that include the word dog and the word cat.

   • If you type a minus sign (-) in front of a word, Nextdoor will find messages that do not contain that word. For example, if you type dog -cat, Nextdoor will find message that include the word dog but not the word cat.

3. Press <Enter> on the keyboard or click the “magnifiying glass” symbol at the right side of the Search box. A “Search results for 'your word(s)'” page will come into view:

   

4. The “Search results for 'your word(s)'” page shows a list of messages and events that contain your word or words. To see a full message, click the subject (description) of the message. For example, to see the full message about the dog park, click Dog Park Update.

To mute a neighbor:

1. Look at the neighbor's profile page:

   • If the neighbor posted a public message, you can click the neighbor's name or photo on that public message.

     Note

     You will see the neighbor's name below the subject (description) of the message. If the neighbor has a profile photo, you will see their photo to the left of the message's subject. If the neighbor does not have a profile photo, you will see a standard picture of a “female” or “male” head.

   • You can use the “Neighbors” page to find a neighbor in your neighborhood.

     1. To see the “Neighbors” page, click the Neighbors link at the left side of the home page.

     2. Scroll down the page until you see the neighbor you want to send a message to.

     3. Click the neighbor's name or photo.

     Note

     For more help with the “Neighbors” page, see Chapter 10, How to Find a Neighbor on Nextdoor.

2. The neighbor's profile page will come into view.

3. Click the pale green [MUTE] button near the top of the profile page. A “Mute neighbor's name?” form will come into view.

4. If you want to mute this neighbor, click the red [MUTE] button.

   Note

   To not mute the neighbor, click the pale green [CANCEL] button.

5. The neighbor's profile page will come back into view. You will see the message You've muted neighbor's name at the top of the page. The name of the [MUTE] button will change to [UNMUTE].

   Note

   After you mute a neighbor, you will see a small “speaker” icon () to the right of that neighbor's name on the “Neighbors” page.

To see a list of public groups and join a a group:

1. Click the Browse all # groups link in the “GROUPS” section near the bottom left corner of the home page. A “Groups in ” page will come into view.

2. Click the name of the group that you want to join. A page with more information about the group will come into view.

3. To join the group, click the green [JOIN GROUP] button.

To leave a group:

1. Click the group's name in the “GROUPS” section near the bottom left corner of the home page. The group's page will come into view.

2. Click the green [ACTIONS] button at the top right corner of the page. A list of items will drop down.

3. Click Leave group on the list that drops down. An “Are you sure you want to leave this group?” form will come into view.

4. If you are sure that you do not want to be a member of the group, click the green [YES] button. (If you want to stay in the group, click the pale green [NO] button.)

To see a list of group members:

1. Click the group's name in the “GROUPS” section on the home page. The group's page will come into view.

2. Click the # MEMBER link near the top of the group's page, below the group's name. A list of the group's members will come into view.

To make a new group:

1. Click the Browse all # groups link in the “GROUPS” section near the bottom left corner of the home page. A “Groups in ” page will come into view.

2. Click the green [ADD NEW] button near the top right corner of the page. A “Create a new group” form will come into view.

3. Click in the NAME box. Type a short name for the new group. For example, Game Exchange or Exercise Buddies.

4. Click in the DESCRIPTION box. Type more information about the group. This will help neighbors know if they want to join the group. For example, If you want to borrow or lend PS, Wii, or XBox games, this is the group for you!

5. To make the group a private group, click Private.

6. Click the green [CREATE] button. A page for the new group will come into view.

   Note

   To not make the group, click the pale green [CANCEL] button.

7. If the group is private, be sure to add some members to the group.

   Note

   If the group is public, neighbors can join the group if they want to.

   To add a member to a private group:

   1. Click the green [ACTIONS] button at the top right corner of the group's page.

   2. On the menu that drops down, click Add members.

   3. Click the Enter a neighbor's name to add them to the group box.

   4. Type the name (or part of a name) of a neighbor you want to add to the group. As you type, a list of names will drop down. (For example, if you type john, you will see names that contain john, such as “Jim Johnson,” “John Smith,” or “Terry Johnston,” on the list that drops down.) When you see the name of the neighbor, click it.

To delete a message from the group:

1. Click the down-arrow button below the message you want to delete. A list of items will drop down.

2. Click Delete on the list of items. A “Delete this post?” form will come into view.

3. To delete the message, click the green [DELETE] button.

   Note

   To not delete the message, click the pale green [CANCEL] button.

To tell the neighbor who scheduled the event if you will be there, complete the “RSVP” section of the page:

1. To the right of WILL YOU ATTEND?, click Yes, No, or Maybe.

   1. If you click Yes or Maybe, you can tell the neighbor how many people from your address will be at the event. Click the the adults box and type a number. If one or more children will be at the event, click in the children box and type a number.

2. If you want, you can add a short message (such as We will bring chairs!) that the neighbor will see. Click in the Add a comment box, then type your message.

3. Click the green [REPLY] button.

To add a new event:

1. Click the green [ADD NEW] button near the top right corner of the “Events” page. A “Create an event” form will come into view:

   

2. Complete the “Create an event” form:

   1. Click in the TITLE box. Type a short description for the event, such as Backyard BBQ.

   2. If you want to add a photo to the event, click the Add a photo link.

      1. Click the gray [Browse...] button. A dialog box from your computer will come into view.

      2. Use the dialog box to find the directory or folder on your computer that contains the photo file.

      3. When you find the file, select it.

   3. Click in the DATE AND TIME box. A calendar will come into view. The calendar shows today's date. To move to a different month and/or year, click the right-arrow symbol to the right of the month and year. When the calendar shows the correct month and year, click the number for the day of the event. You will see the date you chose in the DATE AND TIME box.

   4. If the event does not start at noon, set the event start time with the three boxes to the right of the date box:

      • Click the down-arrow symbol to the right of the 12. A list of hours (1 thru 12) will drop down. Click the hour that the event starts.

      • If the event starts at 5 minutes or more after the hour, click the down-arrow symbol to the right of the 00. A list of minutes (05 thru 55) will drop down. Click the minute that the event starts.

      • If the event starts before noon, click the down-arrow symbol to the right of PM. A list that includes AM and PM will drop down. Click AM.

   5. If you want to add an end time, click the Add an end time link. An END TIME line will come into view. Do the step above again to set the end time.

   6. The HOSTS line shows your name. If you are not the host of the event, click in the HOSTS box, then use the <Delete> and/or <Backspace> keys to delete your name. Type the name of the person or organization that will host the event.

   7. Click in the LOCATION NAME box. Type a description for the location of the event, such as My back yard.

      If you want, you can add an address to the event.

      Note

      If you add an address, Nextdoor can display a map of the address when neighbors click the event.

      To add an address and/or phone number to the location, click the Add address or phone number link. ADDRESS, CITY, and PHONE lines will come into view. Click in the ADDRESS, CITY, and/or PHONE box, then type the information.

   8. Click in the DESCRIPTION box. Type a longer description for the event, such as We'll provide meat, bread, and BBQ sauce. You bring chips, dessert, beverages, and your appetites!

   9. If you want neighbors to let you know if they will be at the event, click the Allow RSVPs for this event box.

   10. To schedule the event, click the green [SAVE] button.

       Note

       To not schedule the event, click the pale green [CANCEL] button.

   11. A page with full information about the event will come into view.

To invite neighbors by email:

1. Click Invite near the top right corner of the home page.

2. On the menu that drops down, click Email. An “Invite your neighbors and friends to Nextdoor” page will come into view.

   

3. Select a procedure to enter one or more email addresses:

   • You can let Nextdoor read your contact list from an online account. Nextdoor can read contact information from a Gmail, Yahoo!, Hotmail, AOL, or Facebook account.

     To let Nextdoor read contact information from an online account:

     1. Click the button in the “Choose your address book” section for the account you want to use. For example, if you want to let Nextdoor read contact information from your Yahoo! account, click the [YAHOO!] button.

     2. After you click the button, one or more new windows will possibly come into view. Read the procedures in the windows carefully, then do the procedures. These procedures will help you sign in to the online account that you chose and let Nextdoor read contact information from that account.

     3. If Nextdoor can read the contact information, a list of names and email addresses will come into view. Above the list, you will see Select ## contact, where ## is the number of names and addresses that Nextdoor read from your account.

        Caution

        Initially, all the names and email addresses from your online account will be selected. Unless you want to invite all these people to join Nextdoor, click the box to the left of Select ## contact. Then you can select only the names and addresses of people you want to invite to join Nextdoor.

     4. To invite a person to join Nextdoor, make sure that the box to the left of their name is checked. If you do not want to invite a person to join, make sure their box is not checked.

        Note

        You can scroll up and down in the list of names and addresses. If the list of is long, you can use the Search box to look for a specified name. Click in the Search box, then type all or part of the name or address you want to find. (For example: bob or gmail.) The list will change to show only names or addresses that agree with the information you typed.

   • You can tell Nextdoor to read the contact list from email software such as Outlook, the Mac OS X address book, LinkedIn, the Windows address book, Windows Mail, or Palm Desktop.

     To tell Nextdoor to read contact information from your email software:

     1. Click the [Upload Contact File] button in the “Choose your address book” section. An “Upload contact file” form will come into view. The “Upload contact file” form shows a list of email software.

     2. Click the name of the email software that you use. A procedure to make a file that contains contact information will come into view.

     3. Do the procedure for your email software.

     4. After you make the file that contains contact information, click the green [CHOOSE FILE] button. A dialog box from your computer will come into view.

     5. Use the dialog box to find the directory or folder on your computer that contains the contact information file.

     6. When you find the file, select it.

     7. If Nextdoor can read the contact information, a list of names and email addresses will come into view. Above the list, you will see Select ## contact, where ## is the number of names and addresses that Nextdoor read from the file.

        Caution

        Initially, all the names and email addresses from the file will be selected. Unless you want to invite all these people to join Nextdoor, click the box to the left of Select ## contact. Then you can select only the names and addresses of people you want to invite to join Nextdoor.

     8. To invite a person to join Nextdoor, make sure that the box to the left of their name is checked. If you do not want to invite a person to join, make sure their box is not checked.

        Note

        You can scroll up and down in the list of names and addresses. If the list of is long, you can use the Search box to look for a specified name. Click in the Search box, then type all or part of the name or address you want to find. (For example: bob or gmail.) The list will change to show only names or addresses that agree with the information you typed.

   • You can type one or more email addresses manually:

     1. Click in the Type or paste emails. Include one per line or separate with commas. box.

     2. To type more than one address, press the <Enter> key or the comma (<,>) key on the keyboard after each email address.

4. Read the message in the Enter a message box.

   If you want, you can change the message:

   • Click in the Enter a message box, then use the <Delete> and/or <Backspace> keys to delete text. Type the message you want to use.

   • To use a message that Nextdoor wrote, click the Use default message link at the right side of the Enter a message box.

5. To send the invitations, click the green [SEND INVITATIONS] button.

   Note

   To not send invitations, go back to the home page.

If you do not want to use the above procedure, you can send your neighbor an invitation link with your usual email software:

1. Find and copy your invitation link:

   1. Click Invite near the top right corner of the home page.

   2. On the menu that drops down, click Link. An “Sharable invitation link” page will come into view.

   3. Click the green [COPY TO CLIPBOARD] button to copy the link to your computer's memory. The message Link copied to clipboard will come into view above the [COPY TO CLIPBOARD] button for a short time.

2. Start your email software.

3. Start a new email.

4. Enter the address or addresses of the people you want to invite as usual.

5. Type a short description of your message in the Subject line of the email. For example: Come join your neighbors on Nextdoor

6. Use the “paste” function in your email software or your computer's operating system to paste your invitation link in the body of the email.

   For example, if your email software has an Edit menu, you can click Edit, then Paste.

   On a Windows computer, you can use one of two procedures to paste the link:

   • Right-click in the body of the email. On the menu that comes into view, click Paste.

   • Click in the body of the email, then press <Ctrl>+<V>.

7. If you want to include a message to your neighbor, press <Enter> one or two times to make some empty space. Then type your message.

8. Send the email as usual.

To invite neighbors by postcard:

1. Click Invite near the top right corner of the home page.

2. On the menu that drops down, click Postcards. A “Send postcard invitations” page will come into view:

   

   The page includes a map of the neighborhood.

   The map uses different colors to show which neighbors are Nextdoor members:

   • Addresses shown in green are where Nextdoor members live.

   • Addresses shown in red have no Nextdoor members.

   • Addresses shown in pale orange have no Nextdoor members but were sent an invitation to join Nextdoor.

3. Make a list of the addresses where you want Nextdoor to send postcard invitations:

   • If you click an address shown in red, Nextdoor will add that address to the list.

   • If you click an address shown in pale orange, Nextdoor will show:

     • the street address you clicked

     • which Nextdoor member sent an invitation to that address

     • the date when the Nextdoor member sent an invitation to that address

     • an Invite them to join link

   • If you click an address shown in green, Nextdoor will show:

     • the Nextdoor member or members who live at that address

     • an Invite them to join link

   • You can type all or part of an address in the Search for a neighbor's address box near the top left corner of the page. If the information you type agrees with an address in your neighborhood, a list of addresses will drop down. Click the address that you want.

     If that address is not shown in red on the map, Nextdoor will show some information about the address.

   If you see a form that contains an Invite them to join link, a Nextdoor member has sent an invitation to that address. Or one or more people at that address are members of Nextdoor. You do not need to send an invitation to this address, but you can if you want to.

   Note

   If you sent a postcard invitation to this address in the last 60 days, Nextdoor will not let you send a second invitation.

   If you want to send a second postcard invitation to the address:

   1. Click the Invite them to join link. A form that shows the address, a Name box, and a Unit box will come into view.

   2. If you know the name of a neighbor at that address, click in the Name box. Then type the neighbor's name.

   3. Click the gray [Invite] button.

   Note

   To remove an address from the list, move the mouse cursor on top of the address on the list. A gray X will come into view to the right of the address. Click the X.

4. Read the message in the Enter a message box.

   If you want, you can change the message:

   • Click in the Enter a message box, then use the <Delete> and/or <Backspace> keys to delete the message. Type the message you want to use.

   • To use a message that Nextdoor wrote, click the Use default message link at the right side of the Enter a message box.

   • If you sent invitations in the past, you can click the Use message from last time link to use the same message again.

5. To send the invitations, click the green [SEND INVITATIONS] button.

   Note

   To not send invitations, go back to the home page.

6. Nextdoor will send an invitation to the neighbor by postcard. It is typical for neighbors to receive their postcard three to five days after you send the invitation.

To invite neighbors with flyers:

1. Click Invite near the top right corner of the home page.

2. On the menu that drops down, click Flyers. A “Printable invitation gallery” page will come into view:

   

   The page shows small pictures of different flyers:

   • Standard Flyer

   • Business Card

   • Postcard

     Note

     Nextdoor will send up to five postcard invitations for you each month at no cost. (For help with postcard invitations, see Section 13.2, “Invite Neighbors By Postcard”.) But you can print postcards if you want to send more than five postcards a month, or to have more control of the postcards. For example, you can print postcards on different colors of paper.

   • Door Hanger

   • Flyer with tearoffs

   • Window sign (Business)

   • Window sign (Residential)

   To see a larger picture of a flyer, click the See an example link below the name of the flyer. To close the larger picture, click the (X) at the top right corner of the picture.

3. Click the small picture of the flyer you want to use.

4. If you did not select “Window sign (Business)” or “Window sign (Residential),” you can add a message to the flyer. Click in the Your message box near the bottom of the page. Type the message that you want to include on the flyer.

   Note

   There is a limit to the length of the message you can type. If you select “Standard Flyer,” you can type up to 425 characters. If you select “Flyer with tearoffs,” you can type up to 175 characters. If you select “Business Card,” “Postcard,” or “Door Hanger,” you can type up to 140 characters. You cannot add a message to “Window sign (Business)” or “Window sign (Residential)” flyers.

   To use a message that Nextdoor wrote, click the Reset to default link at the left side of the Your message box.

5. Click the green [Create] button. A “Your printable invitation is ready!” page will come into view.

6. Read the “Printing Instructions” section of the page for information about how to print and use the flyer.

7. Click the green [Download printables] button.

8. If your web browser asks if you want to “open or save” (or “download”) the file, click the “save” or “download” selection.

9. Possibly a dialog box from your computer will come into view. Use the dialog box to find the directory or folder on your computer where you want to save the file.

10. Use software such as Adobe Reader to open and print the file.

To see a list of invitations you sent, and which were accepted:

1. Click Invite near the top right corner of the home page.

2. On the menu that drops down, click Your invitations. A “Your invitations” page will come into view.

   The page shows you:

   • how many of your invitations were accepted

   • your number on the “Top Inviters” list

   • the number of emails and postcards you sent, and the acceptance rate for each

   To show only invitations sent by a specified method, click one or more boxes in the INVITATION TYPES section at the left side of the window. For example, to see only invitations sent by email, click the Email box.

3. The # Accepted page is shown automatically. This page shows a list of neighbors who accepted your invitation.

4. To see invitations you sent, click the # Sent tab.

   1. When you invite a person by email and they do not accept the first invitation, Nextdoor will send them up to four reminder emails. You can click the Cancel link in the Status column to tell Nextdoor to not send more emails.

To send a public message to the neighbor:

1. Click the green [REPLY] button below the message about the new neighbor.

   Note

   If one or more neighbors reply to the message before you do, you will see a number at the right side of the [REPLY] button. For example, you will see [REPLY|2] if two neighbors replied to the message.

2. An empty box will come into view below the message. Type your message into the empty box.

3. Click the green [REPLY] button below the message you typed.

To reply to a public message by email:

1. Use the “reply” function in your email software to start a reply.

2. Type your message in the body of the email. (If your email software shows the initial message, type your message above the initial message.)

3. Send the message as usual.

To reply to a private message by email:

1. Use the “reply” function in your email software to start a reply.

2. Type your message in the body of the email. (If your email software shows the initial message, type your message above the initial message.)

3. Send the message as usual.

If you have a question or problem related to Nextdoor:

1. Use your web browser to go to Nextdoor's “help” page at https://help.nextdoor.com/.

   Note

   To go to the help page from the Nextdoor website:

   • Click your name at the top right corner of the Nextdoor home page. On the menu that drops down, click Help. Or,

   • Click the Help link near the bottom left corner of the Nextdoor home page.

   The help page will come into view.

   The help page has a list of categories, such as “The Basics,” “Account and Settings,” and “Nextdoor for iPhone.” Below each category name is a list of articles. Click the name of an article to see the full article.

   Note

   Some categories have too many articles to fit on the help page. These categories have links to View All ## Articles. Click a View All ## Articles link to see all articles for that category.

2. If you do not see an article with the information you want, you can use the “search” box at the top of the help page. Type a word or phrase (such as password) into the “search” box then click the [Search] button. A list of articles that contain your word or phrase will come into view.

3. If you cannot find an article with the information you want, you can send a message to Nextdoor's technical support department.

   To send a message to Nextdoor's technical support department:

   1. Click the send us an email link at the bottom of the help page. An “Email Us” page will come into view.

   2. The Your name (required) box will contain your name, and the Your email address (used on Nextdoor) (required) box will contain your email address. Be sure your email address is correct.

   3. Click the down-arrow button at the right side of the Inquiry type (required) box. A list of items will drop down.

   4. Click the item on the list that best agrees with your question or problem. For example, if you have a question or problem related to an invitation, click Invitation.

   5. Possibly a new box will come into view. For example, if you clicked Invitation, a Type of Invitation (required) box will come into view.

      If a new box comes into view:

      1. Click the down-arrow button at the right side of that box. A list of items will drop down.

      2. Click the item on that list that best agrees with your question or problem. For example, if your problem or question is related to an invitation you sent by postcard, click Postcard.

   6. In the Subject (required) box, type a short message about your question or problem, for example, Neighbor did not receive postcard invitation.

   7. In the Message (required) box, type a full message about your question or problem, for example, I sent my neighbor at 1234 E. Main St. a postcard invitation 12 days ago. She did not receive the postcard. Our mail carrier said he has not seen any postcards from Nextdoor for more than a month.

   8. Click the [Send Email] button.

   9. When Nextdoor receives your message, they will send you a “Confirmation of your Nextdoor help request” message by email. If more information is necessary to answer your question or repair your problem, Nextdoor will send you more messages.

To see a list of leads for your neighborhood:

1. Click the Neighbors link on the home page. The “Neighbors” page will come into view.

2. Click the Leads tab at the top of the “Neighbors” page. A list of your neighborhood's leads will come into view.

3. To send a private message to a lead, click the [MESSAGE] button to the right of the lead's name. For help with private messages, see Chapter 8, How to Read and Send Messages, Section 8.3, “Private Messages”.

To install Nextdoor for Android:

1. Tap the Play Store icon on your Android device.

2. Tap near the top of the screen.

3. Use the onscreen keyboard to type nextdoor. A menu with a list of apps will drop down.

4. Tap nextdoor. A list of apps will come into view.

5. Tap Nextdoor.

6. Tap [INSTALL] to download and install Nextdoor for Android.

To sign in to your Nextdoor account:

1. Tap Email address. Use the onscreen keyboard to type your email address.

2. Tap Password. Use the onscreen keyboard to type your Nextdoor password.

3. Tap [SIGN IN].

4. The home screen for Nextdoor for Android will come into view:

   Note

   Pictures in this manual are from the “Nextdoor Alta Hill” website. Nextdoor Alta Hill is an example website that Nextdoor made to use for tests and demonstrations. The information on Nextdoor Alta Hill is not real.

To see a list of notifications:

1. Tap the square near the top right right corner of the home screen:

   

   Note

   If you see a number in the square, it shows how many notifications you have not read.

2. A list of message descriptions will come into view at the top right corner of the screen:

   

3. Tap on a message description to see the full message, or tap the square again to close the notifications list.

To post a new public message:

1. Tap + at the top right corner of the screen.

2. • To post a new public message:

     1. Tap [POST]. A “CHOOSE NEIGHBORS” screen will come into view.

     2. Select who can see your message:

        • your neighborhood's name only: Tap this if you want only your neighborhood's residents to see your message.

        • your neighborhood's name + Nearby: Click this if you want Nearby Neighborhood residents to see your message.

          Note

          If no Nearby Neighborhoods are turned on, you will not see this.

          After you tap your neighborhood's name + Nearby, a list of your Nearby Neighborhoods will come into view. To not send the message to one or more Nearby Neighborhoods, tap to the right of that neighborhood's name.

        • the names of your groups: If you are a member of one or more groups, you will see the groups' names on the list. Click a group name if you want only members of that group to see your message.

     3. Tap [NEXT] at the top right corner of the screen.

     4. Use the onscreen keyboard to type a subject (description) of the message.

     5. Tap in the “Message” box. Use the onscreen keyboard to type your message.

     6. To add a photo to your message:

        1. Tap at the bottom right corner of the “Write a message” box.

        2. To select a photo from your Android device, tap Choose Photo from Gallery, then select a photo. To take a new photo, tap Take a Photo.

           Note

           To not add a photo to your message, tap Cancel.

     7. Tap [NEXT] at the top right corner of the screen. A “CHOOSE A CATEGORY” screen will come into view.

     8. Tap ○ to the right of the best category for your message (Classifieds, Crime & Safety, Free Items, General, Lost & Found, or Recommendations).

     9. To post the message, tap [SEND] at the top right corner of the screen.

        Note

        To cancel the message, tap [BACK] two times, then [CANCEL].

   • To post a photo:

     1. Tap [PHOTO].

     2. To take a new photo, tap . To select a photo from your Android, tap .

        Note

        To not add a photo to your message, tap X at the top left corner of the screen.

        The photo you take or select will come into view.

     3. To use this photo, tap [USE THIS PHOTO]. To take or select a new photo, tap at the top left corner of the screen to go back one screen.

     4. A “WRITE A MESSAGE” screen will come into view.

     5. Tap in the “Add a subject” box. Use the onscreen keyboard to type a subject (description) of the photo.

     6. Tap in the “Write a message” box. Use the onscreen keyboard to type a message about the photo.

     7. Tap [NEXT] at the top right corner of the screen. A “CHOOSE NEIGHBORS” screen will come into view.

     8. Select who can see your photo:

        • your neighborhood's name only: Tap this if you want only your neighborhood's residents to see your photo.

        • your neighborhood's name + Nearby: Click this if you want Nearby Neighborhood residents to see your photo.

          Note

          If no Nearby Neighborhoods are turned on, you will not see this.

          After you tap your neighborhood's name + Nearby, a list of your Nearby Neighborhoods will come into view. To not send the photo to one or more Nearby Neighborhoods, tap to the right of that neighborhood's name.

        • the names of your groups: If you are a member of one or more groups, you will see the groups' names on the list. Click a group name if you want only members of that group to see your photo.

     9. Tap [NEXT] at the top right corner of the screen. A “CHOOSE A CATEGORY” screen will come into view.

     10. Tap ○ to the right of the best category for your photo (Classifieds, Crime & Safety, Free Items, General, Lost & Found, or Recommendations).

     11. To post the photo, tap [POST] at the top right corner of the screen.

         Note

         To cancel the message, tap [BACK] two times, then [CANCEL], then [DISCARD].

   • To send an urgent alert:

     Caution

     Only send urgent alerts for crime or safety issues that your neighbors must know about immediately. If applicable, call 911 before you send an urgent alert.

     1. Tap [ALERT].

     2. Use the onscreen keyboard to type your message.

        Note

        The message can be no more than 110 characters long. Nextdoor for Android shows the number of available characters at the bottom right corner of the “Write a message” box. If you type more than 110 characters, the number will be red.

     3. To post the message, tap [POST] at the top right corner of the screen.

        Note

        To cancel the message, tap [CANCEL].

   • To send an invitation to join Nextdoor, tap [INVITATION]. For help with invitations, see Section 16.1.10, “How to Invite Your Neighbors to Join with Nextdoor for iPhone”.

To send a private reply to a public message:

1. Tap the subject (description) of the message to see the full message.

2. Tap [...] below the message.

3. Tap [Send Private Message].

4. Use the onscreen keyboard to type your message.

5. To send your message, tap [SEND] at the top right corner of the screen.

   Note

   To not send the message, tap [CANCEL] at the top left corner of the screen.

To read messages in your Inbox:

1. Tap ≡ at the top left corner of the screen.

2. Tap Inbox. A list of messages in your Inbox will come into view. You can use your finger to drag up or down to scroll through the list.

3. To see a full message, tap the subject (description) of the message.

To send a private reply to a message in your Inbox:

1. While you can see the full message, tap in the “Add a reply...” box at the bottom of the message.

2. Use the onscreen keyboard to type your reply.

3. To send your reply, tap [SEND] at the top right corner of the screen.

   Note

   To not send the reply, tap [CANCEL] at the top left corner of the screen. Tap < at the top left corner of the screen to go back to your Inbox.

To read messages in a specified group:

1. Tap ≡ at the top left corner of the screen.

2. Tap the group's name in the “GROUPS” section. A list of messages in that group will come into view.

To post a message in a group:

1. Tap + at the top right corner of the screen to start a new message.

2. Tap [POST]. A “CHOOSE NEIGHBORS” screen will come into view.

3. Tap ○ to the right of the group's name.

4. Finish and send the message as usual.

   Note

   For help with this, see Section 16.1.6, “How to Post Public Messages with Nextdoor for iPhone”.

1. Tap ≡ at the top left corner of the screen.

2. Tap Neighbors. A list of neighborhood residents will come into view:

   

3. You can use your finger to drag up or down to scroll through the list. Or you can search for a neighbor by their name or street name:

   1. Tap Search by name or street at the top of the screen.

   2. Type part or all of the neighbor's first or last name, or street name. Results will come into view as you type.

4. When you see the neighbor's name, tap the name. The neighbor's profile screen will come into view:

   

To send a neighbor a private message:

1. Tap [MESSAGE] at the top right corner of their profile page. A new screen will come into view:

   

2. Tap in the “Add a subject” box. Type a subject (description) for the message.

3. Tap in the “Write a message” box. Type your message.

4. To send your message, Tap [SEND] at the top right corner of the screen.

   Note

   To not send the message, tap [CANCEL] at the top left corner of the screen.

To send an invitation by email:

1. Tap ≡ at the top left corner of the screen, then tap Invite Neighbors.

   Note

   Or tap + at the top right corner of the home screen, then tap [INVITATION].

2. The “ALL CONTACTS” list, which shows information from your Android's Contacts list, will come into view. You can use your finger to drag up or down to scroll through the list. Or you can search for a neighbor by their name or email address:

   1. Tap in the “Add an email or search by name” box near the top of the screen.

   2. Use the onscreen keyboard to type part or all of the neighbor's name. Results will come into view as you type.

   3. Tap ○ to the left of the names of the persons you want to send invitations to.

   To send an invitation to an email address that is not on the “ALL CONTACTS” list:

   1. Tap in the “Add an email or search by name” box near the top of the screen.

   2. Use the onscreen keyboard to type the email address.

   3. Tap [ADD email address].

   Note

   If you want to send an invitation to all the people on your Contacts list, tap [SELECT ALL] at the bottom left corner of the screen.

   To change all the email addresses you have selected to not selected, tap [SELECT NONE] at the bottom right corner of the screen.

3. If you want, repeat the step above to select more email addresses.

4. Tap [NEXT] at the top right corner of the screen. An “Invitation” screen will come into view. The Inviting # person/people message near the top of the screen shows how many email addresses you selected.

5. You will see this message:

   My neighborhood is using a private online network called Nextdooryour neighborhood's name. On our Nextdoor site, neighbors share community events, recommendations, items for sale, crime reports, ideas about how to improve our neighborhood and more. I think you and your neighborhood could benefit too.

   If you want, use the onscreen keyboard to change the message.

6. When the message is satisfactory, tap [SEND] at the top right corner of the screen to send the invitation.

   Note

   To not send the invitation, tap < at the top left corner of the screen, then tap [CANCEL].

To use Share This App:

1. Tap ≡ at the top left corner of the screen.

2. Tap Share This App.

3. Tap the Mail icon. A “New Message” screen will come into view.

4. Tap in the “To” box. Use the onscreen keyboard to type an email address.

   Note

   Or, to select an email address from your Android Contact list, tap ⊕ at the right side of the “To” box.

5. Tap in the “Subject” box. Use the onscreen keyboard to type a subject (description) of the message.

6. You will see the message:

   Join @Nextdoor, the private social network for neighborhoods, and start connecting with your neighbors.

   The message includes a link to download Nextdoor for Android. If you want, use the onscreen keyboard to change the message. But if you want to include the link to download Nextdoor for Android, make sure not to delete or change the link.

7. When the message is satisfactory, tap [Send] at the top right corner of the screen to send the message.

   Note

   To not send the message, tap [Cancel] at the top left corner of the screen. Then tap [Delete Draft] to discard the message.

To change your Nextdoor settings with Nextdoor for Android:

1. Tap ≡ at the top left corner of the screen.

2. Tap Settings. A “Settings” screen will come into view:

   

3. You can use the “Settings” screen to:

   • sign out of Nextdoor. To sign out, tap [SIGN OUT]. The message Are you sure you want to sign out of the app? will come into view. If you want to sign out, tap [Sign Out].

     Note

     If you do not want to sign out, tap [Cancel].

   • tell Nextdoor to show your full address or only your street name to your neighbors. To show your full address, make sure Show my full address is set to ON. To show only your street name, make sure Show my full address is set to OFF.

   • change your profile photo.

     To change your profile photo:

     1. Tap CHANGE PROFILE PHOTO.

     2. • To take a new photo with your Android, or to select a photo from your Android:

          1. Tap [Take or Choose Photo].

          2. To take a new photo, tap . To select a photo from your Android, tap .

             Note

             To not change your profile photo, tap X at the top left corner of the screen.

             The photo you take or select will come into view.

        • To use your Facebook profile photo as your Nextdoor profile photo

          1. Tap [Use Facebook Photo].

          2. If you are not signed in to your Facebook account, use the onscreen keyboard to type your email address or phone number and password. Tap [Log In].

   • change your Nearby Neighborhood settings:

     • If you want to see messages from Nearby Neighborhoods, make sure Show posts from nearby neighborhoods is set to ON. If you do not want to see messages from Nearby Neighborhoods, make sure Show posts from nearby neighborhoods is set to OFF.

     • To change which Nearby Neighborhoods are turned on:

       1. Tap Customize nearby neighborhoods. A map of your neighborhood and its Nearby Neighborhoods will come into view. You will see a list of Nearby Neighborhoods at the right side of the map.

       2. To see messages from a specified neighborhood, make sure the ON/OFF button to the right of its name is set to ON. If you do not want to see messages from a specified neighborhood, make sure the ON/OFF button to the right of its name is set to OFF.

       3. When your Nearby Neighborhoods settings are correct, tap < at the top left corner of the screen.

     • To see more information about Nearby Neighborhoods, tap LEARN MORE.

   • tell Nextdoor if you want to receive mobile notifications (with Nextdoor for Android) or email notifications for different message categories.

     You can receive notifications with Nextdoor for Android, email, or both, for these categories:

     • Replies to my posts

     • Thanks to my posts

     • Neighbors welcoming me

     • Urgent post alerts

     • New neighbors joining

     • Crime & Safety posts

     • Classifieds posts

     • Free items posts

     • Lost & Found posts

     • Recommendations posts

     • Neighbor posts

     • Nearby neighbor posts

     • Neighbor replies

     • Nearby neighbor replies

     You can receive notifications with Nextdoor for Android for these categories:

     • Private messages

     • Daily activity summary

     If the mobile () or email () icon to the right of a category is green, notifications are on for that mode and category. If the icon is gray, notifications are off for that mode and category. To change the notification setting for a category, tap or .

If you have a question or problem related to Nextdoor:

1. Tap ≡ at the top left corner of the screen.

2. Tap Help. A “Nextdoor | FAQ” (Frequently Asked Questions) screen will come into view:

   

   The “Nextdoor | FAQ” screen has a list of categories, such as “The Basics,” “Account and Settings,” and “Nextdoor for Android.”

3. You can use your finger to drag up or down to scroll through the list of categories on the “Nextdoor | FAQ” screen. To see more information about a category, tap the category's name. A list of articles in that category will come into view. Tap an article's name to see the full article.

4. If you do not see an article with the information you want, tap in the “Search” box at the top of the screen. Use the onscreen keyboard to type a word or phrase (such as password). Then tap [Go] at the bottom right corner of the screen. A list of articles that contain your word or phrase will come into view.

5. To close the “Nextdoor | FAQ” screen, tap [CLOSE] at the top left corner of the screen.