If you have a question or problem related to Nextdoor:

1. Use your web browser to go to Nextdoor's “help” page at https://help.nextdoor.com/.

   Note

   To go to the help page from the Nextdoor website:

   • Click your name at the top right corner of the Nextdoor home page. On the menu that drops down, click Help. Or,

   • Click the Help link near the bottom left corner of the Nextdoor home page.

   The help page will come into view.

   The help page has a list of categories, such as “The Basics,” “Account and Settings,” and “Nextdoor for iPhone.” Below each category name is a list of articles. Click the name of an article to see the full article.

   Note

   Some categories have too many articles to fit on the help page. These categories have links to View All ## Articles. Click a View All ## Articles link to see all articles for that category.

2. If you do not see an article with the information you want, you can use the “search” box at the top of the help page. Type a word or phrase (such as password) into the “search” box then click the [Search] button. A list of articles that contain your word or phrase will come into view.

3. If you cannot find an article with the information you want, you can send a message to Nextdoor's technical support department.

   To send a message to Nextdoor's technical support department:

   1. Click the send us an email link at the bottom of the help page. An “Email Us” page will come into view.

   2. The Your name (required) box will contain your name, and the Your email address (used on Nextdoor) (required) box will contain your email address. Be sure your email address is correct.

   3. Click the down-arrow button at the right side of the Inquiry type (required) box. A list of items will drop down.

   4. Click the item on the list that best agrees with your question or problem. For example, if you have a question or problem related to an invitation, click Invitation.

   5. Possibly a new box will come into view. For example, if you clicked Invitation, a Type of Invitation (required) box will come into view.

      If a new box comes into view:

      1. Click the down-arrow button at the right side of that box. A list of items will drop down.

      2. Click the item on that list that best agrees with your question or problem. For example, if your problem or question is related to an invitation you sent by postcard, click Postcard.

   6. In the Subject (required) box, type a short message about your question or problem, for example, Neighbor did not receive postcard invitation.

   7. In the Message (required) box, type a full message about your question or problem, for example, I sent my neighbor at 1234 E. Main St. a postcard invitation 12 days ago. She did not receive the postcard. Our mail carrier said he has not seen any postcards from Nextdoor for more than a month.

   8. Click the [Send Email] button.

   9. When Nextdoor receives your message, they will send you a “Confirmation of your Nextdoor help request” message by email. If more information is necessary to answer your question or repair your problem, Nextdoor will send you more messages.